Reporting, Notifications, and Non-Discrimination
The Meritus School of Osteopathic Medicine (MSOM) promotes a culture of accountability, respect, and fairness. The School encourages students, employees, and members of the public to share concerns or file complaints in a constructive and professional manner. MSOM reviews all reports promptly and equitably while maintaining compliance with institutional policies, accreditation standards, and federal and state regulations.
Report a Concern or File a Complaint
Individuals are encouraged to resolve concerns informally whenever possible. If a matter cannot be resolved informally, a formal complaint may be submitted to the Office of Student Affairs.
Office of Student Affairs
Meritus School of Osteopathic Medicine
11120 Medical Campus Road, Hagerstown, MD 21742
Email: studentaffairs@msom.org Phone: (240) 313-9600
Complaints may include:
- Academic or professional concerns
- Student services or conduct issues
- Discrimination or harassment
- Accreditation or regulatory compliance
Complaints will be acknowledged within five (5) business days and reviewed within approximately thirty (30) business days whenever practicable. MSOM prohibits retaliation against anyone who submits a complaint or participates in an investigation in good faith.
Title IX and Sexual Misconduct
MSOM’s Title IX Policy and Grievance Procedures outline the rights of complainants and respondents, investigation timelines, appeal processes, and available supportive measures. Faculty and staff who become aware of possible sexual misconduct must promptly report it to the Title IX Coordinator and should not attempt to mediate or investigate independently.
Title IX Coordinator
Assistant Dean of Student Affairs
11120 Health Drive, Hagerstown, MD 21742
Email: TitleIX@msom.org Phone: (240) 313-9602
Compliance Hotline: 1-888-847-9247 or (301) 790-7950
Accreditation and Regulatory Complaints
MSOM welcomes feedback from students, faculty, staff, and the public regarding its compliance with the Commission on Osteopathic College Accreditation (COCA) standards.
- Submit a signed, written complaint to the Associate Dean of Student Affairs.
- The Dean’s Council reviews all accreditation complaints and provides a written response to the Dean within ten (10) business days.
- Individuals may also submit complaints directly to COCA: COCA Complaint Policies and Form
Additional state and federal contact options:
Non-Discrimination Statement
MSOM does not discriminate in the selection of administrative personnel, faculty, staff, or students based on race, ethnicity, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, or disability. This policy applies to employment, admissions, and all institutional programs and activities.